Returns & Exchanges

At Hub, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase isn't the perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Log into your Hub account and visit the 'Order History' section to select the items you wish to return and receive your digital return authorization.

• 2.
  Pack Your Items

  Place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.

• 3.
  Label and Ship

  Print the prepaid shipping label provided in your email, attach it securely to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned garments, we will process your refund or exchange within 5-7 business days.