Frequently Asked Questions
Everything you need to know about shopping at Hub.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking link and number. You can also view your order status by logging into your Hub account dashboard.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, Hub ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I find the right size?
Every product page includes a detailed size guide. We recommend measuring your favorite garment and comparing those dimensions to our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Hub is committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually.